Do you want to send a birthday cake or a arrange a cake delivery to someone special?
These frequently asked questions will help you out.
Can you send a birthday cake for me?
Yes, many of our customers ask us to send a birthday cake. This is what we specialise in!
Where do you deliver?
We offer cake delivery to the ‘GB Delivery Area’ of mainland England, Wales and Scotland (excluding Highlands). We regret that we can’t deliver to the Isle of Man, Isle of Wight, other GB islands, Northern Ireland, BFPO addresses and PO Box numbers. Read more about our shipping information.
What is the cost of a cake delivery?
Delivery charges vary according to the level of service required.
Standard weekday delivery (8am – 8pm) is £6.95.
AM delivery (8am – 12pm) is £9.95.
Saturday cake delivery is £11.45.
Delivery options are provided at checkout.
Cake Delivery Information
When will you dispatch my order?
All orders are dispatched by express courier for next-day delivery. We cannot deliver on the same day the order is received. Orders received before 2pm GMT can be dispatched the same day if required; for delivery the following day. For orders received after 2pm, the earliest date of dispatch will be the next working day.
What are the cake delivery timescales?
Orders get dispatched on a next day parcel service. Orders may arrive up to 2 working days after dispatch although the large majority arrive the next working day. Our delivery times are for guidance and are not a guarantee. We are not liable for delivery delays once an order has been dispatched.
Are there any days you don’t deliver?
To give the team some well needed rest, we don’t deliver on Sundays and Mondays.
Non-delivery days are greyed out at checkout when you place your order.
We may occasionally open these delivery days for seasonal events.
Will you deliver on a nominated day?
Can you send a birthday cake to arrive on the birthday? Yes, we’ll do our best to deliver on the day you nominate, based on our couriers ‘next day’ service levels but please bear in mind this isn’t a guarantee because the courier service is out of our control.
Tracking Your Cake Delivery
How do I know my order is on its way?
When you place an order, you will receive an email confirmation. A second email with a tracking number will be emailed when the order has been dispatched. If you don’t receive the emails please check your spam/junk folder. The delivery service provider will send an SMS and/or email to the recipient advising them that a parcel is on its way (this is subject to the order booker providing the phone/email details of the recipient at time of ordering).
Does the cake delivery have to be signed for?
The person who places the order must supply the recipient’s mobile phone number for our courier to provide a sophisticated tracking service. It is preferred that someone is available to receive the parcel and sign for it. On the day of delivery the courier will contact the recipient to advise expected time of delivery and to offer delivery options such as leaving the parcel with a neighbour or leaving in a ‘safe place’ agreed with the recipient.
What happens if the recipient isn’t going to be in?
If the courier fails to deliver successfully, they will leave a card or send an SMS explaining that they have attempted a delivery and provide details on how to arrange a re-delivery. At no point will the courier reveal what is in the parcel or who sent it. The courier will scan the barcode on the parcel when they deliver the cake so that we can confirm its safe delivery.
Do you want to send a cake to more than one person?
Can I send to multiple addresses?
No, each address requires its own order.
Can I send multiple cakes to one address?
Yes, but we’ll need to know if you want the cakes packed together. You’ll still need to place a separate order for each cake through the shop page of our website. Alternatively, you can purchase two cakes for delivery to the same address from our Gold Award Winning Cake Bundle.
Can I change a delivery address or reschedule a cake delivery date?
Contact us via live chat, telephone or email and we’ll do our best to accommodate your request. Sorry, once your order has been sent we can’t make any modifications.
Do you do returns?
If you prove that our cakes are faulty or damaged, please provide the details in writing to contact@thegiftofcake.com for a refund.
In the very unusual circumstance of simply ‘not liking’ the cake, we regret this does not mean the cake is faulty and it does not warrant a refund.
A little more information about your cake delivery…
Are your cakes suitable for vegetarians?
Yes, all our cakes (except the Red Velvet Cake) are vegetarian. We also make a vegan cake.
How long do the cakes keep?
If you store your cake in a cool, dry place and keep it out of direct sunlight, it will stay in good condition for up to 5 days. (but it’s usually been devoured long before that!)
Can you personalise my cake?
We regret we cannot send a birthday cake with personalised writing on the cake, or bespoke cakes (in terms of decoration, recipe or any other variation), but we do provide a personalised message card to accompany each cake. You can enter a message in any language accepted by the message box on the checkout page.
Do you include an invoice?
No, because it’s a gift cake, there will be no invoice with the cake and no indication of the price. Also there will be nothing to identify the sender (but we do recommend you say who the cake is from on the message card).
Do you do bulk orders?
A bulk order is more than 5 cakes. If you wish to order more than 5 cakes then please visit our Corporate page.
Is there VAT on cake?
In the UK, VAT does not apply to cake; however, prices for cake tins, greetings cards, candles and toppers incorporate VAT.
Where are your cakes made?
At our bakery, Truly Treats, in Kingsteignton in Devon. We make, pack and ship all our cakes from here.
How can I contact you?
Contact us by email contact@thegiftofcake.com, call 01626 915150, or chat live on our website in the bottom right corner of your screen.
Head over to our shop and send a birthday cake today
