The Gift of Cake Limited, trading as TheGiftofCake.com, is registered company number 13196857. By making a purchase from The Gift of Cake Limited you are agreeing to be bound by these terms and conditions in their entirety. These terms and conditions do not affect your statutory rights.
Warranted by customers
By placing an order a customer is warranting to us that:
– the information they provide is accurate and truthful
– they are at least 18 years of age
Orders will only be accepted via the website. We do not accept orders by email, phone or post unless it is a bulk order (for more than 5 cakes). Orders can be made on the website at anytime. Processing of orders will be undertaken on ‘working days’ which are defined as 9am to 4pm, Monday to Friday, excluding public holidays.
All orders are subject to availability. If a product is out of stock this will normally be indicated on the website. If for some reason the cake is unavailable when we process the order we will do our utmost to contact the purchaser to agree an alternative product. If we are unable to obtain a prompt response from the purchaser then we will not be liable for any delay in delivery.
All orders are dispatched on express courier for next-day delivery. We cannot deliver on the day we receive the order. For order dispatch ‘working days’ are defined as 9am to 4pm, Monday to Friday, excluding public holidays. Orders received before 2pm can be dispatched the same day if the order requires it (for delivery the following day). For orders received after 2pm, the earliest date of dispatch will be the next working day.
All orders are dispatched by DHL parcel service. Orders may arrive up to 2 working days after dispatch although the large majority arrive the next working day. Our delivery times are for guidance and are not a guarantee. We are not liable for delivery delays once an order has been dispatched.
Sundays, Mondays and Public Holidays
Deliveries will not be made on Sundays, Mondays and public holidays.
We only deliver to the ‘GB Delivery Area’ of mainland England, Wales and Scotland (excluding Highlands). We regret that we can’t deliver to the Isle of Man, Isle of Wight, other GB islands, Northern Ireland, BFPO addresses and PO Box numbers.
Delivery Delays beyond our control
We shall not be liable for late delivery and consequential loss due to circumstances beyond our control. Such circumstances include, but are not limited to:
– The effects of adverse weather conditions, or serious traffic accidents,
– Industrial disputes by postal workers
– Incorrect addresses or postcodes. Additional charges will be made for re-direction due to incorrect addressing.
Tracking and Proof of Delivery
The delivery service provider (DHL) will send an SMS and/or email in advance advising the recipient of impending delivery (subject to the order booker supplying the phone/email details for the recipient). DHL provide a tracking number to allow tracking of the parcel. DHL provide a sophisticated tracking service. Parcels will be scanned upon delivery so that we know it has reached its destination. Responsibility for the parcel by DHL ends at the time it is delivered (defined as the time of the delivery scan).
Pricing and VAT
Products are priced and invoiced in GBP sterling only.
We reserve the right to change prices on the website from time to time.
Orders will be charged at the prices prevailing at the time of ordering.
All prices charged include VAT. In the UK, cake is zero rated for VAT. However, the lovely cake tins, candles and cake toppers are subject to VAT and this is reflected in the pricing.
Payment can be made by Visa, Mastercard or Paypal. We do not accept American Express, Cheques or BACS (unless for bulk orders).
The purchase area of our website is secured using industry standard SSL technology to enable encryption of card details. All card payments are independently validated and authorised and we are not liable for non-delivery of orders for which payment has not been authorised. We reserve the right to terminate transactions with anybody who we suspect of fraudulent practice.
Cancellations, Refunds and Returns
Orders may be cancelled by email. If cancellation of an order is notified to us before the order has been dispatched then it will be fully refunded. We regret we cannot cancel an order after it has been dispatched.
The products are perishable and we cannot provide a refund unless they are proved to be faulty or damaged.
In the very unusual circumstance of simply ‘not liking’ the cake, this does not warrant a refund.
All images and content on this website, unless supplied by a user, are the wholly owned property of The Gift of Cake Ltd. Any copying without the explicit permission of the owners will be deemed to be an infringement of copyright.
‘The Gift of Cake’ is a registered trademark.
User content (defined as, without limitation, text, images and/or video material) that is submitted to our website, for whatever purpose, is provided on a worldwide, irrevocable, non-exclusive, royalty-free license for us to use, reproduce, adapt, publish, translate and distribute. We reserve the right to edit or remove any such material.
We work hard to ensure our website is fast, helpful and accurate. However, we do not warrant that the website or any of its functions or its server will always operate without interruption or delay or be error-free, or free of defects or bugs, or compatible with all browsers or other software. Accessing the website is at the user’s risk.
We may, from time to time, need to grant third parties access rights to our website to assist with technical issues.
These terms and conditions will be governed by and construed in accordance with the laws of England and all users irrevocably submit to the exclusive jurisdiction of the courts of England.